Travel Ticketing & Tour Associate

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Pinnacle Travel Services Pte Ltd
  • Post Date: August 12, 2023
  • Views 160
Job Overview

Main Responsibilities:

Enjoy serving holiday planner by providing best personalized travel services. You will interact with customer face to face, over the phone, via email and live chat, through WhatsApp and WeChat. Our daily business activities are air ticketing, package tour, incentive group, private tour, cruises and travel insurance. Thrive in customized travel, be passion to plan itinerary skeleton, work out costing and prepare proposal for customer. You will deliver exceptional customer service and strive to convert daily enquiry into sales.

Responsibilities also include handle and manage day to day booking and operations work with eyes for details. Prepare travel documents using Athena system and inhouse templates, and email together with pre-departure briefing notes to customer. Overall, you are to ensure each and every customer’s holiday a delightful one.

Our retail air ticketing services include walk in as well as regular customer, plus a handful of corporate ticketing accounts. You are to search and give advice on flight information, provide recommendations on flight itinerary and quote air ticket prices using GDS Amadeus or airlines portals. Make flight reservation, monitor PNR ticketing deadline and prepare EO for air ticket issuance.


Experience & Skills:

  • Relevant work experience in Singapore’s licensed travel companies
  • Hands on experience in flight reservation, air ticketing and fares rules
  • Fundamental outbound travel and customized travel knowledge
  • Knowledge in GDS Amadeus and Athena system is most preferred
  • Able to speak & understand Mandarin when serving Chinese-speaking customer


Desired Attributes:

  • Positive attitude, organized and detailed person
  • Good attendance and punctuality for work
  • Ability to work in fast-paced office environment
  • Good written communication skills and result driven


Office Working Hours:

Monday to Friday       : from 9:45am to 6:45pm

Saturday                     : from 9:30am to 3:00pm with Alternate Saturday Off


Monthly Salary:

Entry Salary                : S$ 2,500 to S$3,000

Confirmation Salary   : Commensurate with performance


Some of the Benefits:

Staff’s price travel, familiarization trip, group tour leading and industrial training


Why Join Us?

  • Work-life balance priority
  • Politic free working environment
  • Higher pay with higher sales
  • Great work will be recognized
  • Contribution will be appreciated
  • Extensive learning opportunity
  • Paid leave fam trip opportunity
  • Evening function dinner & networking
  • 1 boss reporting – the MD
  • Non-family business organization
Job Detail
  • Offered Salary$2,000 - $3,000
  • QualificationO Levels
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